Shipping policy
Shipping Policy
At Silvalíe, we strive to process and deliver your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Shipping Timeframes
Estimated delivery times:
United States: 5–10 business days
Canada: 7–14 business days
International: 7–21 business days
Shipping times are estimates only and may vary depending on destination, customs procedures, weather conditions, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Silvalíe is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information submitted by the customer.
Lost, Delayed, or Damaged Packages
Once an order has been handed to the shipping carrier, shipping timelines are outside our direct control.
If your package arrives damaged or appears lost, please contact us at info@silvalie.com and we will work with you to help resolve the issue.
International Duties and Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.
These charges are the responsibility of the customer.
Contact
Questions regarding shipping can be sent to: