Refund policy
Return & Refund Policy
At Silvalíe, we stand behind the quality of our products and want every customer to feel confident trying our formulas.
30-Day Money-Back Guarantee
If you are not satisfied with your first order, you may request a refund within 30 days of delivery.
This guarantee applies to first-time purchases only and is limited to one product per customer and household.
Eligibility Requirements
To qualify for a refund or replacement:
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Request must be submitted within 30 days of delivery
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Proof of purchase is required
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Order number must be provided
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Product may be opened for first-order satisfaction guarantee claims
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Refund eligibility is determined at our sole discretion
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
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Order number
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Description of the issue
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Clear photographs of the product and packaging
Approved claims may receive:
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Replacement shipment
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Refund to original payment method
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Store credit
Non-Returnable Items
The following are not eligible for return or refund:
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Additional subscription rebills after the initial purchase
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Multiple opened products
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Gift cards
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Sale or promotional items
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Products intentionally damaged or misused
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Orders flagged for abuse, fraud, or excessive refund activity
For safety and hygiene reasons, we generally do not require supplement products to be physically returned.
Refund Processing
Approved refunds are processed to the original payment method within approximately 5–10 business days.
Financial institutions may require additional processing time.
Contact
Questions regarding returns or refunds can be sent to: