Refund policy

Return & Refund Policy

At Silvalíe, we stand behind the quality of our formulas and want every customer to feel confident trying them. This policy explains your options and the conditions that apply. By placing an order you agree to the terms below.

90-Day Money-Back Guarantee

If you are not satisfied with your first order, you may request a refund within 90 days of the delivery date.

The guarantee applies to first-time purchases only and is limited to one (1) unit per customer, household, payment method, and shipping address.
A maximum of one (1) guarantee refund per customer lifetime applies.
Refund eligibility is verified and granted at Silvalíe's sole and reasonable discretion.

How to Request a Refund

To start a request, email support@silvalie.com within the applicable window and include:

Your order number
The name and email used at checkout (proof of purchase)
The reason for your request

For safety and hygiene reasons we generally do not require supplements to be physically returned. However, we reserve the right to request the return of the product (at our cost for verified defects) before approving a refund.

Eligibility Requirements

Request submitted within 90 days of delivery for the satisfaction guarantee, or within 7 days for damaged, defective, or incorrect orders.
Valid proof of purchase and order number provided.
The product was purchased directly from silvalie.com (purchases from third-party sellers or resellers are not covered).
The claim is made in good faith and is not part of repeated or excessive refund activity.

Subscriptions & Recurring Orders

If you enroll in a subscription, you authorize recurring charges until you cancel. You may cancel at any time before the next billing date through your account or by emailing support@silvalie.com.

The 90-day guarantee applies only to the first subscription order.
Subscription rebills (second order onward) are non-refundable once shipped.
Cancellations must be made before an order is processed; orders already processed or shipped cannot be cancelled.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@silvalie.com with your order number, a description of the issue, and clear photographs of the product and packaging. Approved claims may receive a replacement shipment, a refund to the original payment method, or store credit, at our discretion.

Non-Refundable Items & Exclusions

The following are not eligible for return, refund, or the satisfaction guarantee:

Subscription rebills after the initial order
More than one (1) unit, or additional opened units beyond the first
Gift cards
Sale, discounted, bundled, or promotional items
Bulk, wholesale, or quantities inconsistent with personal household use
Products lost or damaged due to incorrect shipping information provided by the customer
Products intentionally damaged, misused, or used contrary to label instructions
Orders flagged for abuse, fraud, reseller activity, or excessive refund history

Refund Processing

Approved refunds are issued to the original payment method within approximately 5–10 business days. Your financial institution may require additional time to post the funds. Original shipping charges are non-refundable except where required by law.

Abuse, Fraud & Chargebacks

Silvalíe reserves the right to refuse, limit, or cancel any order or refund request, and to suspend accounts, where we reasonably suspect fraud, abuse of this policy, reseller activity, or repeated refund claims. Filing a chargeback without first contacting us to resolve the issue is considered a breach of these terms; we reserve the right to dispute illegitimate chargebacks with full documentation.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction. Where mandatory local law grants you greater rights, those rights apply.